“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"If you know who your customer is, you know why you exist. If you know why you exist, you know what you have to do. If you know what you have to do, do it and remove anything that gets in the way."

“I tell everybody on the team, I expect you to fail at times. In fact, if you’re not failing once in a while, you’re not pushing yourself far enough.”

“The most successful sales people are curious, disciplined, organized, and engage all available resources.”

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

“You win or you learn and if you’re always winning you’re not really learning.”

"I think the lesson is...that there is always a personal and a human side to business."

"We can become who we are through the gracing help of others."

“The best idea in the world will die without the storytelling that brings it to life.”

"Where purpose really takes hold is when it's part of a real belief system, a system of values, a real point of view, a world view where there's a real vision for how the world should be."

"In order to get to the best solution, people have to challenge you."