“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"Leadership requires you to weigh-in and weigh-over the consequences of the decision either way and how that decision affects individuals."

“I would really hate it if I wasn’t a possibilities thinker.”

"Momentum is not merely tactical. It is strategic because it builds its own dynamic propulsion."

"We've always gone to the wilderness and sought perspective in the less familiar places."

“If you can, and I think you probably can, see yourself as part of something bigger than yourself.”

“There’s a time to lead from the front, and a time to lead from behind, and a time to lead by the side. And, I found that was a bit of a different model for me. I wanted to always lead from the front.”

“As you learn to evaluate a situation from the standpoint of the situation, you begin to discover new capacities in yourself that you previously never realized.”

“Where there is curiosity, the adult in the child and the child in the adult are awaken. This is how innovation happens.”

“The power of the team is so, so much greater than any one individual.”

"In order to get to the best solution, people have to challenge you."