“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"The more open and calm we are, free of a personal agenda, the more effective we become with the client."

Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

“Really going into purpose work, that takes courage. Leadership is courageous. Leadership – real leadership, authentic, purpose-focused leadership – is not for wimps. It takes courage. You will have to stand up. You will have to face the dragon.”

“If you can, and I think you probably can, see yourself as part of something bigger than yourself.”

“Finding the courage to speak up and challenge publicly in an environment of executives far above me - people who I wanted to be like - without having that title was really challenging for me. The moment I did was the moment my career trajectory completely changed.”

“The emotionally healthy person lives in the now. So, we don’t have to wait until some other time. We don’t have to wait until we’re retired. We don’t have to wait until something else happens. We don’t have to live a life of contingency.”

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

“You win or you learn and if you’re always winning you’re not really learning.”

“As you learn to evaluate a situation from the standpoint of the situation, you begin to discover new capacities in yourself that you previously never realized.”