“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"People mostly have the answer within them. The job of the leader is to help them find these answers."

“As you learn to evaluate a situation from the standpoint of the situation, you begin to discover new capacities in yourself that you previously never realized.”

"The clearer you are about who your ideal client is, the more focused, the more targeted you can be, and the [greater] likelihood the chances of success."

“Our stories can lift us up or they can hold us down. We are responsible for that. We live in a story, and that means we can change it.”

“If you can, and I think you probably can, see yourself as part of something bigger than yourself.”

"I think the lesson is...that there is always a personal and a human side to business."

"The more experiences you have in life, your toolbox is going to be better and greater."

“Great storytellers find stories everywhere. And what I mean by that is they can take the simplest things and turn them into powerful and effective stories to teach key principles. So, here’s a story about how somebody changed the world. Now I want you to change the world. It can be just a simple day-to-day change that can lead to a change in behavior that you really want.”

"Natural leaders are prepared to take action, good leaders take the right action."

“Be aware and be intentional. These are the two most important things”