“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“People who have some sense of connectedness to something bigger than themselves are grateful.”

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

“Managers are appointed but leaders are elected. You choose the person you want to follow. You’re told who your manager is but in terms of the people you want to emulate and admire, that’s all choice.”

"In order to get to the best solution, people have to challenge you."

“The most important word in every sentence is the last word of that sentence.”

“Be yourself and enjoy what you’re doing because life is too short.”

I look at entrepreneurs, particularly founder-inclined people, like modern day superheroes. They are the people that are responsible for taking on the biggest challenges, with the longest, toughest odds, and overcoming incredible obstacles. And if and when they’re successful, they’re likely to change the world.”

"Where purpose really takes hold is when it's part of a real belief system, a system of values, a real point of view, a world view where there's a real vision for how the world should be."

“You cannot succeed without failure; that’s a given. Let’s be honest, unless you’ve never tried entrepreneurship then you know that to succeed you have to do a lot of trial and error. And, if you’re an entrepreneur, the bigger and the crazier your goal, and the vision, and the dream is, the more you have to be outside your comfort zone.”

“What is happening in the world is not the important part. What is important is the meaning that we give to what is happening. It’s not about the world, it’s about the way we see the world.”