“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The best idea in the world will die without the storytelling that brings it to life.”

“People who have some sense of connectedness to something bigger than themselves are grateful.”

“Most organizations are still using some form of the old hierarchical structure that they had in the 60s and 70s.”

“I think of OKRs as a way to stand with one foot on the side of the river in strategy and another foot on the side of the river in daily activities.”

"We can become who we are through the gracing help of others."

"We've always gone to the wilderness and sought perspective in the less familiar places."

“Life is too short and too precious to sit back and not be fully present in the project of living.”

“When we have that humble confidence, it opens up all sorts of possibilities within our team, because it gives us the opportunity where we can tap into the expertise of those around us and get their input so that we can figure out the answers to the challenges that we face.”

“I found that what’s most important in life is connection and how we connect with life, because, after all, life isn’t about us; we’re about life.”

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."