“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

"As a leader, you are known for the conversations you create."

“I try to keep in mind that another’s intentions are not any less pure than my own.”

“If you can, and I think you probably can, see yourself as part of something bigger than yourself.”

"Leadership requires you to weigh-in and weigh-over the consequences of the decision either way and how that decision affects individuals."

“I tell everybody on the team, I expect you to fail at times. In fact, if you’re not failing once in a while, you’re not pushing yourself far enough.”

“Most organizations are still using some form of the old hierarchical structure that they had in the 60s and 70s.”

“As you learn to evaluate a situation from the standpoint of the situation, you begin to discover new capacities in yourself that you previously never realized.”

“The best idea in the world will die without the storytelling that brings it to life.”

“Purpose is a fusion between the pursuance of our curiosities, or our passions, and the living of the exploration of those things at the same time. You really can’t intellectualize purpose. You actually have to feel and behave your way in and through it.”