“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The power of the team is so, so much greater than any one individual.”

“Everybody in one way or another struggles with, looks forward to, is challenged by discovering who they are.”

“What is happening in the world is not the important part. What is important is the meaning that we give to what is happening. It’s not about the world, it’s about the way we see the world.”

“What I realized, which is so powerful, is that people burn so much stress all day long on these micro decisions. And by picking a high-level powerful goal, they can use that as a navigating light as to all of these little micro decisions they make all day long.”

“The first trend is that you have to actively seek out talent. Those days of positioning yourself as, ‘Oh, people would be so lucky if they got to work here’ are long gone. And so, you have to actively promote yourself as a leader and your brand as well as the employer brand and you have to actively attract people to your organization.”

“The most successful sales people are curious, disciplined, organized, and engage all available resources.”

“I found that what’s most important in life is connection and how we connect with life, because, after all, life isn’t about us; we’re about life.”

“The future pulls us out of the past, and pulls toward the dream, and what’s possible.”

“Be aware and be intentional. These are the two most important things”

“If there is a purpose to this life, I would say it’s to evolve ourselves....”