“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“Most organizations are still using some form of the old hierarchical structure that they had in the 60s and 70s.”

"I find that the best, most meaningful networking relationships occur inside the context of living your life and being fully present in the opportunities that show up."

"The most challenging thing about analytical work is you need to not only understand how the systems work – but you need to make that analysis become useable and absorbable by an organization."

“Everybody in one way or another struggles with, looks forward to, is challenged by discovering who they are.”

"Learning to understand your team members deeply is a game-changer."

"I think the lesson is...that there is always a personal and a human side to business."

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

“Our stories can lift us up or they can hold us down. We are responsible for that. We live in a story, and that means we can change it.”

“People who have some sense of connectedness to something bigger than themselves are grateful.”