“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The first trend is that you have to actively seek out talent. Those days of positioning yourself as, ‘Oh, people would be so lucky if they got to work here’ are long gone. And so, you have to actively promote yourself as a leader and your brand as well as the employer brand and you have to actively attract people to your organization.”

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

“I try to keep in mind that another’s intentions are not any less pure than my own.”

“I think of OKRs as a way to stand with one foot on the side of the river in strategy and another foot on the side of the river in daily activities.”

"In order to get to the best solution, people have to challenge you."

“I found that what’s most important in life is connection and how we connect with life, because, after all, life isn’t about us; we’re about life.”

“Our stories can lift us up or they can hold us down. We are responsible for that. We live in a story, and that means we can change it.”

“The best idea in the world will die without the storytelling that brings it to life.”

“The emotionally healthy person lives in the now. So, we don’t have to wait until some other time. We don’t have to wait until we’re retired. We don’t have to wait until something else happens. We don’t have to live a life of contingency.”

"Leadership requires you to weigh-in and weigh-over the consequences of the decision either way and how that decision affects individuals."