“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The power of the team is so, so much greater than any one individual.”

“When you want to help people change, you’ve got to uncover their motivations, their drivers, then uncover the situation/impact, and figure out if it’s big enough, strong enough that they’re willing to change who they are to change the outcome.”

“Relationships are the most important part of life and work.”

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

“Really going into purpose work, that takes courage. Leadership is courageous. Leadership – real leadership, authentic, purpose-focused leadership – is not for wimps. It takes courage. You will have to stand up. You will have to face the dragon.”

"If you know who your customer is, you know why you exist. If you know why you exist, you know what you have to do. If you know what you have to do, do it and remove anything that gets in the way."

“The first trend is that you have to actively seek out talent. Those days of positioning yourself as, ‘Oh, people would be so lucky if they got to work here’ are long gone. And so, you have to actively promote yourself as a leader and your brand as well as the employer brand and you have to actively attract people to your organization.”

“Be yourself and enjoy what you’re doing because life is too short.”

I look at entrepreneurs, particularly founder-inclined people, like modern day superheroes. They are the people that are responsible for taking on the biggest challenges, with the longest, toughest odds, and overcoming incredible obstacles. And if and when they’re successful, they’re likely to change the world.”

“Where there is curiosity, the adult in the child and the child in the adult are awaken. This is how innovation happens.”