“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

“I would encourage people to think about this concept of playgrounds and how they can get up every day and turn a practice into a habit into a system that allows them to have fun in their lives.”

Mindfulness is basically focus - that I can focus on what I choose to focus on and not everything else. And focus is so powerful in business. Our ability to focus on what we want, to me, does create business results. So, I see it to be totally compatible with business.

"People mostly have the answer within them. The job of the leader is to help them find these answers."

“I try to keep in mind that another’s intentions are not any less pure than my own.”

“Everybody in one way or another struggles with, looks forward to, is challenged by discovering who they are.”

“I think you need to be very clear about who you are, who you want to be, what your purpose is, and what your vision, mission, values and spirit are.”

“The most important word in every sentence is the last word of that sentence.”

“The most successful sales people are curious, disciplined, organized, and engage all available resources.”

“When you want to help people change, you’ve got to uncover their motivations, their drivers, then uncover the situation/impact, and figure out if it’s big enough, strong enough that they’re willing to change who they are to change the outcome.”