“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"People mostly have the answer within them. The job of the leader is to help them find these answers."

“Life is too short and too precious to sit back and not be fully present in the project of living.”

“I would really hate it if I wasn’t a possibilities thinker.”

Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.

"We've always gone to the wilderness and sought perspective in the less familiar places."

"The more open and calm we are, free of a personal agenda, the more effective we become with the client."

"Momentum is not merely tactical. It is strategic because it builds its own dynamic propulsion."

“Be aware and be intentional. These are the two most important things”

"The more experiences you have in life, your toolbox is going to be better and greater."

“The most important word in every sentence is the last word of that sentence.”