“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

“The most successful sales people are curious, disciplined, organized, and engage all available resources.”

“Life is too short and too precious to sit back and not be fully present in the project of living.”

“I tell everybody on the team, I expect you to fail at times. In fact, if you’re not failing once in a while, you’re not pushing yourself far enough.”

“Great storytellers find stories everywhere. And what I mean by that is they can take the simplest things and turn them into powerful and effective stories to teach key principles. So, here’s a story about how somebody changed the world. Now I want you to change the world. It can be just a simple day-to-day change that can lead to a change in behavior that you really want.”

“Changing the future is all about having a purpose and just going for it.”

“From the human behavior side, I think my stance - especially seeing the work that we do - is that the vast majority of humans are caring, supportive and want what’s best for themselves and others.”

“Everybody in one way or another struggles with, looks forward to, is challenged by discovering who they are.”

Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.

"The more experiences you have in life, your toolbox is going to be better and greater."