“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“I try to keep in mind that another’s intentions are not any less pure than my own.”

"The more open and calm we are, free of a personal agenda, the more effective we become with the client."

“Where there is curiosity, the adult in the child and the child in the adult are awaken. This is how innovation happens.”

“Everybody in one way or another struggles with, looks forward to, is challenged by discovering who they are.”

“Be aware and be intentional. These are the two most important things”

“The best idea in the world will die without the storytelling that brings it to life.”

“If there is a purpose to this life, I would say it’s to evolve ourselves....”

“What I realized, which is so powerful, is that people burn so much stress all day long on these micro decisions. And by picking a high-level powerful goal, they can use that as a navigating light as to all of these little micro decisions they make all day long.”

“I think of OKRs as a way to stand with one foot on the side of the river in strategy and another foot on the side of the river in daily activities.”

“The reality is, we are all interconnected and there’s a broader perspective that a lot of people don’t have on how my actions and the actions of our community then affect the actions of our state, which affect the actions of our country.”