“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“You win or you learn and if you’re always winning you’re not really learning.”

“Most organizations are still using some form of the old hierarchical structure that they had in the 60s and 70s.”

"Learning to understand your team members deeply is a game-changer."

“The future pulls us out of the past, and pulls toward the dream, and what’s possible.”

“I found that what’s most important in life is connection and how we connect with life, because, after all, life isn’t about us; we’re about life.”

"Where purpose really takes hold is when it's part of a real belief system, a system of values, a real point of view, a world view where there's a real vision for how the world should be."

“The power of the team is so, so much greater than any one individual.”

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

"Natural leaders are prepared to take action, good leaders take the right action."

"We can become who we are through the gracing help of others."