“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

I look at entrepreneurs, particularly founder-inclined people, like modern day superheroes. They are the people that are responsible for taking on the biggest challenges, with the longest, toughest odds, and overcoming incredible obstacles. And if and when they’re successful, they’re likely to change the world.”

“From the human behavior side, I think my stance - especially seeing the work that we do - is that the vast majority of humans are caring, supportive and want what’s best for themselves and others.”

“I think there’s that authenticity of integrating all dimensions of our life experience and being able to commit to truly being that authentic whole person in all moments.”

“Managers are appointed but leaders are elected. You choose the person you want to follow. You’re told who your manager is but in terms of the people you want to emulate and admire, that’s all choice.”

“Great storytellers find stories everywhere. And what I mean by that is they can take the simplest things and turn them into powerful and effective stories to teach key principles. So, here’s a story about how somebody changed the world. Now I want you to change the world. It can be just a simple day-to-day change that can lead to a change in behavior that you really want.”

“True leadership means you’re in the game. People don’t see you as someone that won’t do the same thing that they do.”

“Relationships are the most important part of life and work.”

“I tell everybody on the team, I expect you to fail at times. In fact, if you’re not failing once in a while, you’re not pushing yourself far enough.”

“Purpose is a fusion between the pursuance of our curiosities, or our passions, and the living of the exploration of those things at the same time. You really can’t intellectualize purpose. You actually have to feel and behave your way in and through it.”