“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“I try to keep in mind that another’s intentions are not any less pure than my own.”

"Momentum is not merely tactical. It is strategic because it builds its own dynamic propulsion."

"The more open and calm we are, free of a personal agenda, the more effective we become with the client."

“People who have some sense of connectedness to something bigger than themselves are grateful.”

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

“I think of OKRs as a way to stand with one foot on the side of the river in strategy and another foot on the side of the river in daily activities.”

“True leadership means you’re in the game. People don’t see you as someone that won’t do the same thing that they do.”

“I would really hate it if I wasn’t a possibilities thinker.”

“There’s a time to lead from the front, and a time to lead from behind, and a time to lead by the side. And, I found that was a bit of a different model for me. I wanted to always lead from the front.”

“When you want to help people change, you’ve got to uncover their motivations, their drivers, then uncover the situation/impact, and figure out if it’s big enough, strong enough that they’re willing to change who they are to change the outcome.”