“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

“Where there is curiosity, the adult in the child and the child in the adult are awaken. This is how innovation happens.”

"The most challenging thing about analytical work is you need to not only understand how the systems work – but you need to make that analysis become useable and absorbable by an organization."

“The most successful sales people are curious, disciplined, organized, and engage all available resources.”

“Having an ecosystem of people who actually can talk to you, help you, and support you may be the most important thing, not only for your professional and personal success, but for your life.”

“What I realized, which is so powerful, is that people burn so much stress all day long on these micro decisions. And by picking a high-level powerful goal, they can use that as a navigating light as to all of these little micro decisions they make all day long.”

“Most business leaders are undervaluing the intangibles of their business.”

“The most important word in every sentence is the last word of that sentence.”

“I would encourage people to think about this concept of playgrounds and how they can get up every day and turn a practice into a habit into a system that allows them to have fun in their lives.”

“When we have that humble confidence, it opens up all sorts of possibilities within our team, because it gives us the opportunity where we can tap into the expertise of those around us and get their input so that we can figure out the answers to the challenges that we face.”