“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"We've always gone to the wilderness and sought perspective in the less familiar places."

“The first trend is that you have to actively seek out talent. Those days of positioning yourself as, ‘Oh, people would be so lucky if they got to work here’ are long gone. And so, you have to actively promote yourself as a leader and your brand as well as the employer brand and you have to actively attract people to your organization.”

“Managers are appointed but leaders are elected. You choose the person you want to follow. You’re told who your manager is but in terms of the people you want to emulate and admire, that’s all choice.”

"We can become who we are through the gracing help of others."

“Life is too short and too precious to sit back and not be fully present in the project of living.”

“People who have some sense of connectedness to something bigger than themselves are grateful.”

I look at entrepreneurs, particularly founder-inclined people, like modern day superheroes. They are the people that are responsible for taking on the biggest challenges, with the longest, toughest odds, and overcoming incredible obstacles. And if and when they’re successful, they’re likely to change the world.”

"If you know who your customer is, you know why you exist. If you know why you exist, you know what you have to do. If you know what you have to do, do it and remove anything that gets in the way."

“The future pulls us out of the past, and pulls toward the dream, and what’s possible.”

"Where purpose really takes hold is when it's part of a real belief system, a system of values, a real point of view, a world view where there's a real vision for how the world should be."