“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"Leadership requires you to weigh-in and weigh-over the consequences of the decision either way and how that decision affects individuals."

“Be aware and be intentional. These are the two most important things”

"Natural leaders are prepared to take action, good leaders take the right action."

"If you know who your customer is, you know why you exist. If you know why you exist, you know what you have to do. If you know what you have to do, do it and remove anything that gets in the way."

“When you want to help people change, you’ve got to uncover their motivations, their drivers, then uncover the situation/impact, and figure out if it’s big enough, strong enough that they’re willing to change who they are to change the outcome.”

“I would really hate it if I wasn’t a possibilities thinker.”

“Everybody in one way or another struggles with, looks forward to, is challenged by discovering who they are.”

“There’s a time to lead from the front, and a time to lead from behind, and a time to lead by the side. And, I found that was a bit of a different model for me. I wanted to always lead from the front.”

“If you can, and I think you probably can, see yourself as part of something bigger than yourself.”

"The most challenging thing about analytical work is you need to not only understand how the systems work – but you need to make that analysis become useable and absorbable by an organization."