“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“Where there is curiosity, the adult in the child and the child in the adult are awaken. This is how innovation happens.”

"As a leader, you are known for the conversations you create."

“Most organizations are still using some form of the old hierarchical structure that they had in the 60s and 70s.”

"Confidence doesn't come from something external to you, it comes from the inside."

"I find that the best, most meaningful networking relationships occur inside the context of living your life and being fully present in the opportunities that show up."

"The more open and calm we are, free of a personal agenda, the more effective we become with the client."

"In order to get to the best solution, people have to challenge you."

"Learning to understand your team members deeply is a game-changer."

“There’s a time to lead from the front, and a time to lead from behind, and a time to lead by the side. And, I found that was a bit of a different model for me. I wanted to always lead from the front.”

“Changing the future is all about having a purpose and just going for it.”