“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“True leadership means you’re in the game. People don’t see you as someone that won’t do the same thing that they do.”

“Most organizations are still using some form of the old hierarchical structure that they had in the 60s and 70s.”

“Great storytellers find stories everywhere. And what I mean by that is they can take the simplest things and turn them into powerful and effective stories to teach key principles. So, here’s a story about how somebody changed the world. Now I want you to change the world. It can be just a simple day-to-day change that can lead to a change in behavior that you really want.”

“You cannot succeed without failure; that’s a given. Let’s be honest, unless you’ve never tried entrepreneurship then you know that to succeed you have to do a lot of trial and error. And, if you’re an entrepreneur, the bigger and the crazier your goal, and the vision, and the dream is, the more you have to be outside your comfort zone.”

“Creating new futures begins with creating a new conversation.”

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

“Be aware and be intentional. These are the two most important things”

“The emotionally healthy person lives in the now. So, we don’t have to wait until some other time. We don’t have to wait until we’re retired. We don’t have to wait until something else happens. We don’t have to live a life of contingency.”

“When you want to help people change, you’ve got to uncover their motivations, their drivers, then uncover the situation/impact, and figure out if it’s big enough, strong enough that they’re willing to change who they are to change the outcome.”

“From the human behavior side, I think my stance - especially seeing the work that we do - is that the vast majority of humans are caring, supportive and want what’s best for themselves and others.”