“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"We can become who we are through the gracing help of others."

"We've always gone to the wilderness and sought perspective in the less familiar places."

“The future pulls us out of the past, and pulls toward the dream, and what’s possible.”

"People mostly have the answer within them. The job of the leader is to help them find these answers."

“From the human behavior side, I think my stance - especially seeing the work that we do - is that the vast majority of humans are caring, supportive and want what’s best for themselves and others.”

Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.

"I find that the best, most meaningful networking relationships occur inside the context of living your life and being fully present in the opportunities that show up."

“The best idea in the world will die without the storytelling that brings it to life.”

“Our stories can lift us up or they can hold us down. We are responsible for that. We live in a story, and that means we can change it.”

“Be aware and be intentional. These are the two most important things”