“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"I think the lesson is...that there is always a personal and a human side to business."

“What I realized, which is so powerful, is that people burn so much stress all day long on these micro decisions. And by picking a high-level powerful goal, they can use that as a navigating light as to all of these little micro decisions they make all day long.”

“Be yourself and enjoy what you’re doing because life is too short.”

“Changing the future is all about having a purpose and just going for it.”

“You win or you learn and if you’re always winning you’re not really learning.”

“If you can, and I think you probably can, see yourself as part of something bigger than yourself.”

“Life is too short and too precious to sit back and not be fully present in the project of living.”

“Creating new futures begins with creating a new conversation.”

"If you are not willing and able to lead wholeheartedly, get the hell out of the way so that somebody who is can."

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”