“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

"As a leader, you are known for the conversations you create."

“I think you need to be very clear about who you are, who you want to be, what your purpose is, and what your vision, mission, values and spirit are.”

“Most business leaders are undervaluing the intangibles of their business.”

"Where purpose really takes hold is when it's part of a real belief system, a system of values, a real point of view, a world view where there's a real vision for how the world should be."

“As you learn to evaluate a situation from the standpoint of the situation, you begin to discover new capacities in yourself that you previously never realized.”

"Natural leaders are prepared to take action, good leaders take the right action."

"If you are not willing and able to lead wholeheartedly, get the hell out of the way so that somebody who is can."

“There’s a time to lead from the front, and a time to lead from behind, and a time to lead by the side. And, I found that was a bit of a different model for me. I wanted to always lead from the front.”

“Be aware and be intentional. These are the two most important things”