“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“You win or you learn and if you’re always winning you’re not really learning.”

“Really going into purpose work, that takes courage. Leadership is courageous. Leadership – real leadership, authentic, purpose-focused leadership – is not for wimps. It takes courage. You will have to stand up. You will have to face the dragon.”

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

"The more experiences you have in life, your toolbox is going to be better and greater."

“I think of OKRs as a way to stand with one foot on the side of the river in strategy and another foot on the side of the river in daily activities.”

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

“People who have some sense of connectedness to something bigger than themselves are grateful.”

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

“Purpose is a fusion between the pursuance of our curiosities, or our passions, and the living of the exploration of those things at the same time. You really can’t intellectualize purpose. You actually have to feel and behave your way in and through it.”

“The most important word in every sentence is the last word of that sentence.”