“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“Creating new futures begins with creating a new conversation.”

“Great storytellers find stories everywhere. And what I mean by that is they can take the simplest things and turn them into powerful and effective stories to teach key principles. So, here’s a story about how somebody changed the world. Now I want you to change the world. It can be just a simple day-to-day change that can lead to a change in behavior that you really want.”

“Managers are appointed but leaders are elected. You choose the person you want to follow. You’re told who your manager is but in terms of the people you want to emulate and admire, that’s all choice.”

“You have to have vision. You have to be able to keep teams grounded towards where you’re going and what the longer-term path is because it can be really hard, especially when you’re innovating inside a large organization.”

“When you want to help people change, you’ve got to uncover their motivations, their drivers, then uncover the situation/impact, and figure out if it’s big enough, strong enough that they’re willing to change who they are to change the outcome.”

"If you are not willing and able to lead wholeheartedly, get the hell out of the way so that somebody who is can."

“Be aware and be intentional. These are the two most important things”

Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.

“Having an ecosystem of people who actually can talk to you, help you, and support you may be the most important thing, not only for your professional and personal success, but for your life.”

"Natural leaders are prepared to take action, good leaders take the right action."