“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“You win or you learn and if you’re always winning you’re not really learning.”

“Most organizations are still using some form of the old hierarchical structure that they had in the 60s and 70s.”

“Be yourself and enjoy what you’re doing because life is too short.”

"The more experiences you have in life, your toolbox is going to be better and greater."

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

"The most challenging thing about analytical work is you need to not only understand how the systems work – but you need to make that analysis become useable and absorbable by an organization."

Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.

"The clearer you are about who your ideal client is, the more focused, the more targeted you can be, and the [greater] likelihood the chances of success."

“Be aware and be intentional. These are the two most important things”

"In order to get to the best solution, people have to challenge you."