“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"The clearer you are about who your ideal client is, the more focused, the more targeted you can be, and the [greater] likelihood the chances of success."

“What is happening in the world is not the important part. What is important is the meaning that we give to what is happening. It’s not about the world, it’s about the way we see the world.”

“Be yourself and enjoy what you’re doing because life is too short.”

“When we have that humble confidence, it opens up all sorts of possibilities within our team, because it gives us the opportunity where we can tap into the expertise of those around us and get their input so that we can figure out the answers to the challenges that we face.”

“Great storytellers find stories everywhere. And what I mean by that is they can take the simplest things and turn them into powerful and effective stories to teach key principles. So, here’s a story about how somebody changed the world. Now I want you to change the world. It can be just a simple day-to-day change that can lead to a change in behavior that you really want.”

"In order to get to the best solution, people have to challenge you."

“You win or you learn and if you’re always winning you’re not really learning.”

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

“You have to have vision. You have to be able to keep teams grounded towards where you’re going and what the longer-term path is because it can be really hard, especially when you’re innovating inside a large organization.”