“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“True leadership means you’re in the game. People don’t see you as someone that won’t do the same thing that they do.”

“I think you need to be very clear about who you are, who you want to be, what your purpose is, and what your vision, mission, values and spirit are.”

"We can become who we are through the gracing help of others."

“You win or you learn and if you’re always winning you’re not really learning.”

“When you want to help people change, you’ve got to uncover their motivations, their drivers, then uncover the situation/impact, and figure out if it’s big enough, strong enough that they’re willing to change who they are to change the outcome.”

"I think the lesson is...that there is always a personal and a human side to business."

“I would really hate it if I wasn’t a possibilities thinker.”

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

“I would encourage people to think about this concept of playgrounds and how they can get up every day and turn a practice into a habit into a system that allows them to have fun in their lives.”

"Confidence doesn't come from something external to you, it comes from the inside."