“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“I would encourage people to think about this concept of playgrounds and how they can get up every day and turn a practice into a habit into a system that allows them to have fun in their lives.”

“I would really hate it if I wasn’t a possibilities thinker.”

“Managers are appointed but leaders are elected. You choose the person you want to follow. You’re told who your manager is but in terms of the people you want to emulate and admire, that’s all choice.”

“I think of OKRs as a way to stand with one foot on the side of the river in strategy and another foot on the side of the river in daily activities.”

“Gratitude connects people very quickly, easily and authentically.”

"Leadership requires you to weigh-in and weigh-over the consequences of the decision either way and how that decision affects individuals."

“The emotionally healthy person lives in the now. So, we don’t have to wait until some other time. We don’t have to wait until we’re retired. We don’t have to wait until something else happens. We don’t have to live a life of contingency.”

“I think you need to be very clear about who you are, who you want to be, what your purpose is, and what your vision, mission, values and spirit are.”

Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.

“Where there is curiosity, the adult in the child and the child in the adult are awaken. This is how innovation happens.”