“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“Relationships are the most important part of life and work.”

"We can become who we are through the gracing help of others."

“The power of the team is so, so much greater than any one individual.”

“I would really hate it if I wasn’t a possibilities thinker.”

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

“If there is a purpose to this life, I would say it’s to evolve ourselves....”

“What is happening in the world is not the important part. What is important is the meaning that we give to what is happening. It’s not about the world, it’s about the way we see the world.”

"I think the lesson is...that there is always a personal and a human side to business."

“If you can, and I think you probably can, see yourself as part of something bigger than yourself.”

“What I realized, which is so powerful, is that people burn so much stress all day long on these micro decisions. And by picking a high-level powerful goal, they can use that as a navigating light as to all of these little micro decisions they make all day long.”