“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

"Natural leaders are prepared to take action, good leaders take the right action."

“Life is too short and too precious to sit back and not be fully present in the project of living.”

“True leadership means you’re in the game. People don’t see you as someone that won’t do the same thing that they do.”

“If you can, and I think you probably can, see yourself as part of something bigger than yourself.”

“The power of the team is so, so much greater than any one individual.”

"As a leader, you are known for the conversations you create."

“When you want to help people change, you’ve got to uncover their motivations, their drivers, then uncover the situation/impact, and figure out if it’s big enough, strong enough that they’re willing to change who they are to change the outcome.”

“Great storytellers find stories everywhere. And what I mean by that is they can take the simplest things and turn them into powerful and effective stories to teach key principles. So, here’s a story about how somebody changed the world. Now I want you to change the world. It can be just a simple day-to-day change that can lead to a change in behavior that you really want.”

“If there is a purpose to this life, I would say it’s to evolve ourselves....”