“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“I think of OKRs as a way to stand with one foot on the side of the river in strategy and another foot on the side of the river in daily activities.”

Trust, at its core, is built when you make and keep good promises. And we describe the ability to make good promises as having high humanity and transparency. And the ability to keep those promises we define as capability and reliability. Those are the four factors of trust.

"The more experiences you have in life, your toolbox is going to be better and greater."

“Where there is curiosity, the adult in the child and the child in the adult are awaken. This is how innovation happens.”

“The power of the team is so, so much greater than any one individual.”

Mindfulness is basically focus - that I can focus on what I choose to focus on and not everything else. And focus is so powerful in business. Our ability to focus on what we want, to me, does create business results. So, I see it to be totally compatible with business.

"Momentum is not merely tactical. It is strategic because it builds its own dynamic propulsion."

“I would encourage people to think about this concept of playgrounds and how they can get up every day and turn a practice into a habit into a system that allows them to have fun in their lives.”

“As you learn to evaluate a situation from the standpoint of the situation, you begin to discover new capacities in yourself that you previously never realized.”

“If there is a purpose to this life, I would say it’s to evolve ourselves....”