“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“The future pulls us out of the past, and pulls toward the dream, and what’s possible.”

“Managers are appointed but leaders are elected. You choose the person you want to follow. You’re told who your manager is but in terms of the people you want to emulate and admire, that’s all choice.”

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

“I would encourage people to think about this concept of playgrounds and how they can get up every day and turn a practice into a habit into a system that allows them to have fun in their lives.”

"Leadership requires you to weigh-in and weigh-over the consequences of the decision either way and how that decision affects individuals."

"Momentum is not merely tactical. It is strategic because it builds its own dynamic propulsion."

"Confidence doesn't come from something external to you, it comes from the inside."

"If you are not willing and able to lead wholeheartedly, get the hell out of the way so that somebody who is can."

“As you learn to evaluate a situation from the standpoint of the situation, you begin to discover new capacities in yourself that you previously never realized.”

"The more open and calm we are, free of a personal agenda, the more effective we become with the client."