“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“Having an ecosystem of people who actually can talk to you, help you, and support you may be the most important thing, not only for your professional and personal success, but for your life.”

"I find that the best, most meaningful networking relationships occur inside the context of living your life and being fully present in the opportunities that show up."

“The status quo is always going to be the result of entropy and inertia, unless somebody takes action to do something remarkably different.”

“Creating new futures begins with creating a new conversation.”

“Great storytellers find stories everywhere. And what I mean by that is they can take the simplest things and turn them into powerful and effective stories to teach key principles. So, here’s a story about how somebody changed the world. Now I want you to change the world. It can be just a simple day-to-day change that can lead to a change in behavior that you really want.”

“The emotionally healthy person lives in the now. So, we don’t have to wait until some other time. We don’t have to wait until we’re retired. We don’t have to wait until something else happens. We don’t have to live a life of contingency.”

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

"Development is not in solving all the contradictions of life, but rather in learning to hold and contain the greater contradiction of living."

“I found that what’s most important in life is connection and how we connect with life, because, after all, life isn’t about us; we’re about life.”

“Managers are appointed but leaders are elected. You choose the person you want to follow. You’re told who your manager is but in terms of the people you want to emulate and admire, that’s all choice.”