“I define empathy as the ability to put yourself in somebody else’s shoes and to understand and connect with what they are feeling - to feel what they’re feeling. You first have to understand the world as they see it through their eyes.”

Good listeners listen to what people say, and great listeners notice what people don’t say. When you know the neuroscience of listening, you realize that people can think up to nine times faster than they can speak. So the first thing they say is probably between ten and fourteen percent of what they are thinking.

“You win or you learn and if you’re always winning you’re not really learning.”

“Really going into purpose work, that takes courage. Leadership is courageous. Leadership – real leadership, authentic, purpose-focused leadership – is not for wimps. It takes courage. You will have to stand up. You will have to face the dragon.”

“You have to have vision. You have to be able to keep teams grounded towards where you’re going and what the longer-term path is because it can be really hard, especially when you’re innovating inside a large organization.”

“Relationships are the most important part of life and work.”

“Creating new futures begins with creating a new conversation.”

“Executive presence is demonstrated in the qualities of a leader that engage, align, inspire, and move people to act.”

“The most successful sales people are curious, disciplined, organized, and engage all available resources.”

"People mostly have the answer within them. The job of the leader is to help them find these answers."

"I think the lesson is...that there is always a personal and a human side to business."

“The first trend is that you have to actively seek out talent. Those days of positioning yourself as, ‘Oh, people would be so lucky if they got to work here’ are long gone. And so, you have to actively promote yourself as a leader and your brand as well as the employer brand and you have to actively attract people to your organization.”